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Booking Terms & Conditions

Our Terms & Conditions of Use

All users must agree to these terms and conditions prior to use.

These terms and conditions permit the client to use Dundry Dog Field for exercising and walking dogs under close personal supervision at all times.

By using the facilities at Dundry Dog Field you (hereafter referred to as ‘The Client’), automatically agree to these terms and conditions.

Use of Dundry Dog Field Secure Dog Exercise Field:  

1. “Conditions” means these booking conditions which shall form part of the contract between Dundry Dog Field and the Client.

2. Dundry Dog Field have absolute discretion to permit or prohibit all types of activity on the land.

3. This booking is personal to the Client and may not be transferred or sub-let to any other person, without prior written consent from Dundry Dog Field.

4. Although Dundry Dog Field has made best efforts to keep the fields enclosed, it cannot accept any liability or responsibility should a dog escape from either of the fields. The Client should check the perimeter thoroughly and should not let their dog off the lead if they think their dog/s could get out. The boundaries of the fields are checked regularly but should the Client have any concerns then Dundry Dog Field should be informed immediately and certainly before releasing your dog.

5. The Client shall keep and leave the fields clean and tidy and shall ensure that all litter and refuse generated by the Client is put in the bin. All dog excrement MUST be picked up immediately and put in the poo bin at the end of the session. A watering can and fresh water is available to rinse down any loose excrement. Not picking up after your dog(s) mess could result in the Client being banned from any future use of the fields.

6. Dogs must be up to date with vaccinations and worming before visiting Dundry Dog Field. The Client may be asked to show proof of this prior to booking.

7. You must not climb on any gates, fences or posts at any time. If any injuries are caused by doing so, Dundry Dog Field shall not be held responsible.

8. Do not allow your dog(s) to dig in any part of the venue, at any time. If they do attempt to dig stop them immediately as holes caused by your dog could pose a risk to other users. If your dog(s) dig(s) please attempt to fill and make good the hole. If your dog(s) cause/s significant damage then please inform Dundry Dog Field immediately.

9. The Client should be aware that whilst the fields are fairly flat, there is a gentle slope and the ground may be uneven in places, so caution must be taken. The Client uses the fields at their own risk.

10. The Client is advised to wear sensible and appropriate footwear and clothing to suit the grounds and conditions.

11. The Client must at all times take good care of Dundry Dog Field and will be responsible for any damage to Dundry Dog Field or any part of it or any equipment or other property of Dundry Dog Field whether forming part of the hire or not.

12. The Client shall not be permitted to remove or obscure notices or placards displayed at Dundry Dog Field.

13. The Client shall not interfere with or make any alteration to the layout or arrangement of Dundry Dog Field without prior written consent

14. The Client shall ensure that no noise nuisance shall be caused to occupiers of properties surrounding Dundry Dog Field.

15. At no time should a dog(s) be tethered to any structures on site i.e. fencing, posts, gates, trough, shelter.

16. Dogs should not be left unattended at any time.

17. Do not allow any dogs out of your vehicle until the previous customer has vacated the field and has put their dog back in their vehicle.

Entrance and Exit Procedure:

1. Please be sure to have watched our Induction Video before booking the field, so that you understand how to access the field, and what facilities and amenities are available.

2. Please do not arrive more than 5 minutes early for your appointment, if you arrive and see somebody using the field, please remain in your vehicle. This is of the UTMOST importance as the previous client’s dog(s) may need space from either you or your dog(s).

3. Once the other user has left the area, they will close and lock the gate.

4. If the previous user stays past your start time and they do not appear to be leaving, please contact us here.

5. If you arrive late for your appointment you must still leave at the end of your appointment time. Please contact me if you do arrive late and I will let you know if there is another client after you if I can extend your appointment I will. Anyone who overstays more than three times will be banned from either of the fields.

6. When you leave there may be someone waiting for you to leave. You must lock the gate when you exit the area , whether someone is waiting or not.

7. If anyone enters the area whilst you are using the field, please contact us here as people need to wait outside.

8. The onus is on the person leaving to lock the gate again (as this should be kept locked at all times). Please note that the gate MUST be closed behind you when you leave and enter the area.

9. The Client shall ensure that the premises are secure at all times.

Payment:

1. Clients are required to pay for the booking in advance using the online system.

2. Payments can be made via Stripe (using your card details).

Refusal of Booking and Re-Scheduling of Appointments:

1. Clients can re-schedule their appointment via the online booking system with a minimum of 24 hours notice. If an appointment needs to be rescheduled at short notice, then please contact Dundry Dog Field who will be able to do this for you.

2. Clients who do not turn up for their appointment or leave the field early will still be liable for the whole of the hire charge.

3. Dundry Dog Field reserves the right to refuse any application for the hiring either of the exercise fields without being required to give any reason for such refusal.

4. Dundry Dog Field reserve the right to withdraw permission to use either of the exercise fields. In special circumstances, Dundry Dog Field may repay any payment made but shall be under no liability for the expense incurred or loss sustained by the Client as a result of the cancellation at our sole discretion.

Emergencies:

1. Dundry Dog Field shall have the right to cancel any booking forthwith in the event that Dundry Dog Field is affected by an emergency/’act of God’ of any kind. Dundry Dog Field will refund any fees paid in these circumstances.

Right of Entry:

1. Dundry Dog Field shall be allowed access at any time onto the field to carry out inspections and any decisions made by Dundry Dog Field regarding safety and fitness of use will be binding.

2. Dundry Dog Field reserve the right to refuse admission to or evict any person from the premises at their discretion.

Health & Safety:

1. Under no circumstances should dogs be left on the premises unattended at any time.

2. If your dog(s), or any it lives with, is showing any signs of ill health (diarrhoea, vomiting, kennel cough, general lethargy etc) it will not be permitted on the field.

3. If your dog(s) are ill following a visit to the field, please contact Dundry Dog Field immediately to allow us to disinfect the field for other dogs’ safety.

4. Only dogs known to each other are permitted to use the field, Dundry Dog Field does not allow dogs that are ‘strangers’ to each other to use the field at the same time.

5. Any children under 16 are to be supervised at all times by the Client.

6. The Client will not permit the operation or release of any high-flying object without the prior written consent of Dundry Dog Field.

7. The Client shall not bring into Dundry Dog Field any article of an inflammable or explosive character or that produces an offensive smell, or CFC or any oil, electrical, gas or other apparatus without the written approval of Dundry Dog Field.

Indemnity & Insurance:

1. In keeping with the law regarding ‘responsible dog ownership’, you are entirely responsible for yours and your dog(s)’ safety whilst at Dundry Dog Field. The law states that we should be in control of our dogs at all times. This is also relevant at Dundry Dog Field whether you are alone or a Dundry Dog Field representative is present

2. Dundry Dog Field is not responsible and will not accept liability for any loss, damage, injury or death howsoever and by whomsoever caused, whether to property or person(s) sustained at Dundry Dog Field.

Marketing & Publication:

1. We reserve the right to use any material, including texts and images sent to us (in any format) or via our Facebook page, for the purposes of marketing.

Promotional Codes and Offers:

1. We reserve the right to withdraw promotional codes and offers at any time.

Data Protections

1. We will keep your details on file to enable us to process this booking. By registering on the booking system, you agree to us holding this information.

2. All the data you provide to Dundry Dog Field Secure Dog Fields is given by your consent and is of legitimate interest to enable you to receive confirmation and reminder emails.

3. It is vital to have contact details so we can reach you in an emergency, such as a field closure.

4. The security and privacy of your information is taken seriously at Dundry Dog Field, and we will never share your information with others without your written consent.

Variations to Agreement:

1. Dundry Dog Field reserve the right to vary these terms and conditions at any time. Any variations so made shall be deemed to be incorporated in these Conditions.